Job Description: The Westin Dallas Downtown is looking for a Group Sales Manager to join our team! Previous Hotel Sales Manager experience is required.
Overview: The Sales Manager will be responsible for managing group room blocks and meeting space for small to mid-sized assigned groups while supporting the team to achieve the overall success of the operations.
Responsibilities:
- Complete the lead the sales process for assigned groups and effectively guide customers through their event experiences.
- Maximize revenue opportunity for assigned customers by creating effective strategies for event revenue growth, including upsell and cross sell opportunities.
- Drive results by soliciting and securing business through a proactive, consultative sales approach.
- Identify solutions that meet customer goals and objectives and utilize all available tools to ensure maximum event and revenue capture from assigned customer base.
- Thoroughly research and understand customer history and previous experiences.
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
- Coordinate and conduct site visits, attend pre-conference planning meetings, and other planning meetings, as necessary to support the customer event experience.
- Effectively collaborate with vendors and other departments to capture and service events.
- Cultivate and maintain relationship with key hotel personnel to enhance the overall business relationship with the hotel.
- Identifies operational challenges associated with the group and determines how to best work with the team and customer to solve any challenges and/or develop alternative solutions.
- Support company initiatives, business strategies and core values.
- Strategic thinker, problem solver, multi-tasker, and an excellent communicator, both verbal and written.
- Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
- Re Solicit feedback from the operations team to identify areas for improvement as needed to enhance the event experience.
- Responds in a quick, timely, friendly, professional manner.
- Reports to the Director of Sales & Marketing.
- Performs other duties as requested by management.
Qualifications:
- At least 2 years progressive experience in hotel sales management. Marriott Hotels systems training such as CI/TY, MARSHA REQUIRED.
- Proficient computer software skills, preferably Word, Excel, PPT, Adobe, Google and Outlook Knowledge of CVENT, Knowland and TravelClick applications a plus.
- Proven record of achieving goals and objectives.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Availability: Must be available to work days, evenings, and weekends as needed.
Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
The Westin Dallas Downtown is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.