The Westin Dallas Downtown is seeking their next Sales Catering Admin
Primary responsibility is to support the sales/catering team in generating revenue and driving business for the hotel. Assisting with the coordination and execution of sales activities, such as speaking with clients about future business, taking phone inquiries, preparing proposals, and processing the bookings for meetings, events, and guest accommodations. You will play a vital role in maintaining customer relationships, providing excellent customer service, managing client retention and assisting in the execution of events. Additionally, you will be responsible for maintaining sales files, preparing reports, and conducting market research to identify new business opportunities and trends. Your efforts contribute to the overall success of the hotel by assisting in attracting new clients, retaining existing clients, and maximizing revenue potential.
Job Details:
- We are looking for someone with exceptional communication skills and previous hotel and/or sales experience.
- Handle phone inquiries from potential clients for meeting space, guest accommodations, etc., providing accurate information to facilitate the sales process
- Assist in preparing sales proposals and contracts tailored to the specific needs of each client.
- Coordinate with other hotel departments and vendors to ensure flawless execution
- Build and maintain relationships with clients through regular communication, providing personalized service that addresses any concerns or requests
- Maintain client databases (CI/TY) and records, track activities/interactions, bookings, and preferences to enhance customer satisfaction and loyalty
- Assist in coordinating the logistics for events, including the setup, food & beverage, audiovisual equipment, etc.
- Prepare and maintain sales reports, track key performance indicators such as revenue, bookings, and conversion rates to help evaluate the team sales performance and identify areas for improvement
- Conduct market research to identify potential clients, industry trends, and competitive hotel offerings
- Provide administrative support to the sales team; accurate and efficient file/contract turnovers, schedule site visits, process event orders, and prepare proposals and presentations as needed
- Collaborate with other hotel departments to coordinate sales efforts, leverage resources, and maximize revenue-generating opportunities for the hotel
- Instrumental in improving sales closure rate and client retention
- Assist with hotel social media contact and marketing materials
- Provide office clerical support to the General Manager; draft meeting agendas, weekly & monthly reporting, interoffice communications, etc.
Experience: Previous experience in hospitality or hotel sales preferred.
Software Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Knowledge of hotel property management systems preferred (e.g., CI/TY, PMS)
Communication: Excellent verbal and written communication skills for client interactions.
Organization: Strong attention to detail and ability to prioritize in a high-energy environment.